People Operations Intern

About the role

Glovo, part of the Delivery Hero Group, is looking for a proactive People Care / People Operations intern to join its People Operations team in Barcelona. The intern helps ensure the best experience and support for riders and assists in the day-to-day running of the department.

Key responsibilities

• Rider support: manage, analyse and resolve rider tickets and enquiries about payroll, contracts or other questions quickly and clearly.
• Payroll and HR operations: work with the payroll provider and colleagues to keep processes smooth and resolve HR issues.
• Legal and administrative support: search, download, classify and organise files for labor inspection and legal documentation.
• Daily operations: provide general administrative support and cover the basic operational needs of the team.

Required profile

• Proficiency in both Spanish and English, written and spoken.
• Excellent communication skills, empathy and a detail-oriented approach when dealing with riders and internal teams.
• A proactive, problem-solving attitude and a drive for continuous learning.

Required skills

• Basic knowledge of Microsoft Excel or Google Sheets for data management and organisation.

Candidates who do not meet every requirement are encouraged to apply. The company also offers a monthly Glovo credit, discounts on transport, food and kindergartens, discounted gym memberships, extra time off, the option to work from home two days a week and up to three weeks a year working from anywhere, enhanced parental leave, an office nursery and online therapy and wellbeing benefits.