Product Support Specialist JR - Galicia

About the role

Stryker is looking for a Product Support Specialist for its Joint Replacement portfolio in Galicia, Spain. The role supports Stryker's products used in joint replacement procedures, including robotic surgery with the Mako system, and works closely with the local sales team to deliver exceptional service to clinical customers. It is based in Vigo or Santiago de Compostela, with 40% travel across Iberia and 70% presence in the operating room.

Key responsibilities

• Service the existing and new customer base in the theatre and clinical environment, supporting MAKO robotic procedures and manual joint replacement surgeries
• Train theatre and wider healthcare professional staff on Stryker products, and organize training workshops and events
• Audit theatre stock (implants, disposables and instruments), manage consignment inventory and maintain good asset management
• Conduct product trials and evaluations in theatre and the clinic, and implement new products and instruments
• Communicate product features and benefits, and liaise with sales colleagues to follow up on new products and support
• Keep a basic business plan with daily, weekly and monthly objectives, and understand the local healthcare environment and regional strategy
• Additional duties as directed by the Regional Sales Manager

Required profile

• Bachelor's degree in biomedical engineering, medical technology, health sciences or a medical certification (e.g. CST, PT, CPT)
• 1-2 years of experience; Master's degree preferred
• Fluent Spanish and English (C1 level)
• Valid driver's license
• Preferred: operating room experience, previous product, clinical, nurse or biomedical engineer role, experience with clinical training programs, and knowledge of business administrative procedures

What we offer

• Salary range in Spain of 32,900 to 54,700 EUR per year, plus possible incentive compensation
• Company car with fuel card and services, given the field-based nature of the role
• MAKO Product Specialist training: a 6-month English course including co-travel and observation of surgeries, ending with a final exam
• Flat hierarchies, career development and recognition of performance