Quality Assurance Specialist

About the role

Radisson Hotel Group is looking for a Quality Assurance Specialist to join its new Hospitality IT Service Management team in Madrid. The role ensures the quality and efficiency of testing processes, develops test cases and reports results to stakeholders, working closely with IT teams and technical support providers. Fluency in English is a must.

Key responsibilities

• Develop detailed test plans and test cases covering functionality, usability, performance and reliability of applications
• Define test data and execute test scenarios according to the test schedule
• Handle anomalies and defects, prioritising investigation and resolution with IT teams
• Maintain documentation for each test scenario and test case, and report results and metrics to stakeholders as part of the Quality Management Review (QMR) program
• Write, execute and review Quality system documentation, and contribute to continuous improvement and risk assessments

Required profile

• Bachelor's degree in International Hotel Management, Hospitality Management or a related field
• 5 years' experience in test automation, including writing detailed test scripts
• Desirable: hospitality experience (Front Desk, M&E, Night Audit), international work experience, and experience with SAP TMS for Hotels, Opera, Shiji or other PMS products
• Desirable: SAP certifications, ITIL and/or ISTQB Foundation certification, and helpdesk experience
• Willingness to work one night shift per month (Monday 01:00-06:30) and occasional out-of-hours interventions

Required skills

• Test automation and scripting
• ServiceNow, Jira, Confluence and Tosca
• Debugging in SAP environments

The role is full-time, with a maximum of 40 hours per week. Benefits mentioned include hotel discounts for staff and family, and career development support.