Regional Director of Quality & Continuous Improvement (EMEA)

About the role

Otis is looking for a dynamic Regional Director of Quality and Continuous Improvement to lead its EMEA manufacturing sites. In this strategic position you will shape quality strategy, drive customer satisfaction, and champion Lean and Six Sigma initiatives across a complex, multinational matrix organization.

Key responsibilities

• Define and execute the regional quality strategy aligned with business objectives.
• Lead Quality & Continuous Improvement teams across EMEA plants and EPC.
• Drive customer‑satisfaction improvements and reduce Cost of Poor Quality (COPQ).
• Act as primary escalation point for key customer quality issues.
• Conduct site audits, assessments, and quality‑system deployments.
• Ensure consistency in quality standards, processes, and best practices across sites.
• Oversee ISO certifications and core quality documentation (PFMEA, Control Plans, SWIs).
• Lead Lean and Six Sigma projects and continuous‑improvement programs.
• Collaborate with Operations, Engineering, and Product Management.
• Build, coach, and develop high‑performing, diverse quality teams.

Required profile

• 8+ years in quality, engineering or operations within industrial/manufacturing environments.
• Minimum 5 years of leadership experience in international or matrix organizations.
• Strong background in quality management systems and compliance.
• Bachelor’s or Master’s degree in Engineering (MBA preferred).
• Proven track record in continuous‑improvement and Lean/Six Sigma projects.

Required skills

• Quality tools: 8D, FMEA, SPC, root‑cause analysis.
• Mechanical assembly and electronic systems knowledge.
• Familiarity with IATF/VDA standards and ISO certifications.
• Six Sigma Black Belt (advantageous) and Lean methodology.
• Core documentation: PFMEA, Control Plans, Standard Work Instructions (SWIs).

What we offer

• Opportunity to shape manufacturing quality across EMEA for a global leader.
• Collaborative, inclusive environment with diverse teams.
• Competitive compensation and benefits package.