Sales Associate

About the role

The Sales Associate is the front‑line ambassador of the Coach brand, delivering an elevated, personalized shopping experience while supporting daily store operations. You will blend luxury‑retail service, omni‑channel selling, and team collaboration to drive brand loyalty and revenue.

Key responsibilities

• Represent Coach as a brand ambassador, adhering to the Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross‑selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks such as cash wrap, inventory processing, replenishment, and visual merchandising while maintaining service standards.
• Keep the sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently, including purchases, returns, exchanges, and online pickups.
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required and foster a collaborative, trust‑based environment.

Required profile

• 1+ years of sales experience, preferably in luxury retail.
• Knowledge of fashion trends and competitors.
• Strong English proficiency.
• Ability to work in a fast‑paced environment.

Required skills

• POS operation
• iPad
• Mobile POS
• Walkie‑talkie