SAP Payroll & HR Operations Manager

About the role

SD Worx is a European provider of payroll and HR services and is building a new team around its SAP MPS (Managed Payroll Services) and BPO capabilities. The HR & Payroll Operations Manager leads the day-to-day delivery of managed payroll services in the SAP ecosystem for international clients, ensuring accurate, compliant and timely payroll processing, and acts as the main escalation point for payroll issues.

Key responsibilities

• Lead and manage the SAP HR and payroll operations team, ensuring accurate and timely processing in line with contractual scope and SLAs.
• Maintain client relationships and act as the primary point of contact for payroll service delivery.
• Prepare and present payroll performance reports and KPIs in monthly client reviews.
• Monitor service level credits and SLA compliance, and resolve escalated payroll issues in line with global standards.
• Collaborate with Global Process Owners and Payroll Country Leads to implement process improvements.
• Oversee staffing, recruitment and onboarding, conduct team evaluations and support professional development.
• Support training materials and programs, foster a high-performance team and ensure compliance with global and local payroll regulations.
• Coordinate team-impacting projects.

Required profile

• 5+ years of experience in HR/payroll operations, preferably in an international or MPS/BPO environment.
• Strong understanding of HR/payroll processes, compliance and regulations, and experience managing client relationships for multinational clients.
• Demonstrated leadership, communication, problem-solving and change management skills.
• Fluent English; additional languages are a plus.

Required skills

• Familiarity with SLAs, KPI measurement and reporting.
• Project coordination and stakeholder engagement.
• Experience with SAP Payroll, SuccessFactors or similar platforms is a plus.
• Payroll certifications (CPP, CPS, CPM) are an advantage.

What we offer

• Training and development programs, language courses and an individual development plan.
• Flexible working schedule and reduced summer hours (36 hours for 4 weeks).
• Private medical insurance fully covered, 25 vacation days and 18 hours for personal matters.
• Cobee flexible retribution options, laptop and equipment provided.
• Possibility to work from abroad (up to 4 weeks per year).