Senior Business Travel Consultant – Executive & VIP (English speaker)

About the role

We are looking for a Senior Business Travel Consultant to provide a seven‑star, executive‑level service to senior leaders and high‑value corporate clients. The role blends premium hospitality experience with contact‑centre efficiency, requiring you to manage complex, time‑critical itineraries and act as a trusted advisor for VIP travellers.

Key responsibilities

• End‑to‑end management of executive and VIP corporate travel, including air, hotel, ground transport and bespoke requests.
• Providing expert recommendations aligned to traveller preferences, company policy and duty of care.
• Handling urgent and high‑impact travel disruptions with speed, empathy and precision.
• Balancing premium service delivery with operational KPIs such as productivity, handle time and SLA adherence.
• Building long‑term relationships with executive travellers through consistent, high‑quality service.

Required profile

• Proven experience delivering high‑touch, premium customer service in executive travel, hospitality, aviation or luxury brands.
• Strong understanding of contact‑centre performance metrics, including productivity, efficiency and CSAT.
• Ability to remain calm, decisive and solutions‑focused in high‑pressure situations.
• Excellent communication skills with a polished, confident and discreet style.
• Strong organisational skills and attention to detail.

Required skills

• Amadeus
• Sabre
• Galileo