Senior Technical Customer Support Engineer

About the role

We are expanding our global Support Engineering team at ClickHouse and are looking for a Senior Technical Customer Support Engineer to help our customers across the Americas, EMEA and APJ.

Key responsibilities

• Support and guide ClickHouse users, customers, and prospects via cases, chat, Slack, community forums, and video meetings.
• Develop and share solutions based on ClickHouse Cloud and the open‑source product through documentation, knowledge‑base articles, blogs, webinars and training sessions.
• Collaborate with Support Services, Engineering, Go‑to‑Market and Product Management to define required functionality.
• Mentor and train colleagues, users and customers, sharing technical expertise.
• Provide first‑line technical assistance, on‑call coverage and SLA‑driven guidance for tickets received via multiple channels.
• Build strong, trusted relationships with customers, partners and internal teams.

Required profile

• Deep technical knowledge of ClickHouse or related domains such as SQL databases, OLAP, cloud‑native SaaS and distributed systems.
• Previous experience in roles like Support Engineer, Consultant, DBA, SRE, Solutions Engineer or Software Engineer.
• Availability to deliver 24×7 support in a globally distributed environment.
• Excellent communication skills and the ability to work fully remote with reliable connectivity.
• Team‑oriented mindset, empathy, and a drive to solve challenging problems.

Required skills

• ClickHouse (open‑source or Cloud)
• SQL and OLAP technologies
• Cloud platforms: Azure, GCP, AWS
• Distributed system concepts
• Data pipeline tools: Kafka, Kinesis, Spark, RabbitMQ

What we offer

• Flexible, remote‑first work environment across more than 25 countries.
• Employer‑contributed healthcare benefits.
• Equity through stock options for every new team member.
• Flexible time‑off policies and a $500 home‑office stipend for remote employees.
• Opportunities to attend global gatherings and shape company culture.