Service Bulletin Leader - Military Aircraft

About the role

A vacancy for a Service Bulletin (SB) Leader has opened at Airbus Defence & Space in Seville, within the Customer Services Engineering Support department, covering the C295 and A400M platforms. The Service Bulletin is the official document giving operators the technical data for approved modifications and inspection procedures on in-service aircraft. The holder is accountable for releasing SBs on time, on cost and with quality, supporting airworthiness, safety and customer needs.

Key responsibilities

• Follow up subcontractor deliverables for the SB under responsibility.
• Agree with the relevant organisations on a corrective action plan for each significant in-service technical issue, assess difficulties and propose alternatives where needed.
• Interface with the Design Office and coordinate with the Airworthiness Office on safety-related actions.
• Control and coordinate answers to SB incidents and technical queries from customers, with Front Office support.
• Support customers and MRO organisations with questions about issued SBs and with their implementation.

Required profile

• At least 3 years of experience in customer services, design office, manufacturing engineering or MAP.
• Engineering degree or equivalent.
• Experience with the A400M and/or C295 desirable; experience with Service Bulletins is a plus.
• Negotiation-level English and Spanish.
• Ability to manage conflicts proactively, make effective decisions and negotiate; international business experience.
• Willingness to travel for business.

What we offer

• Permanent position with an attractive salary.
• Vacation days plus additional days off during the year.
• Hybrid working model where possible.
• Collective transport service depending on working calendar and home location.
• Life insurance, health insurance, employee stock options, retirement plan or study grants.
• On-site facilities such as a free canteen, kindergarten and medical office.
• Upskilling opportunities and development prospects in a multicultural environment.