Services Product Manager - Managed Print Services

About the role

The Services Product Manager defines, manages and evolves the Support Services portfolio within the Managed Services organization. The role owns the strategy, lifecycle and business performance of support-related offerings, leading development across reactive support, proactive support, remote monitoring, predictive remediation, service desk capabilities and advanced operational services. It works with a global ecosystem of sales, delivery, channel, operations, finance and technology stakeholders.

Key responsibilities

• Define and execute the portfolio strategy and roadmap, managing the full service lifecycle from ideation and business case to launch, enhancement and retirement.
• Drive portfolio simplification, standardization and modularization to improve customer experience and operational efficiency.
• Develop value propositions that articulate customer outcomes and competitive differentiation.
• Partner with regional teams, sales organizations and channel partners to identify market opportunities and accelerate adoption.
• Establish pricing, packaging and commercial models that balance customer value with profitability.
• Analyze customer feedback, competitive trends, market dynamics and operational performance to continuously improve the portfolio.
• Lead initiatives on automation, AI-enabled support, digital customer experiences and operational efficiency.
• Collaborate with engineering, platform and operations teams to build scalable service capabilities.
• Define and track KPIs such as revenue growth, profitability, adoption, customer satisfaction, support efficiency and service performance.
• Support partner-led growth and act as a subject matter expert for support services with customers, partners and executives.

Required profile

• Deep understanding of managed services, support operations and as-a-service business models.
• Experience in portfolio management, product management, services strategy or service delivery leadership.
• Strong business acumen, including business cases, pricing models and growth strategies.
• Ability to influence and lead cross-functional teams in a global matrix organization.
• Preferred: experience driving transformation initiatives involving automation, AI, digital services or service modernization.

Required skills

• Product management, product strategy and go-to-market strategy
• Agile methodology, data analysis and KPIs
• Business development, marketing and thought leadership

Full-time position with 25% travel; no shift premium (Spain).