Spa Receptionist - Four Seasons Mallorca at Formentor (Season 2027)

About the role

The Spa Receptionist is the first point of contact for guests visiting the spa at Four Seasons Resort Mallorca at Formentor, a luxury resort on the Formentor Peninsula in Mallorca. The role creates a warm, welcoming atmosphere and manages reservations, guest inquiries and administrative tasks, supporting the spa team in delivering service aligned with the hotel's luxury standards.

Key responsibilities

• Greet and assist guests professionally and friendly, ensuring a luxurious experience.
• Handle spa and gym reservations, inquiries and guest requests, and provide information on treatments, wellness programmes and fitness offerings.
• Maintain accurate appointment schedules and ensure smooth check-in and check-out.
• Process payments, manage billing and handle administrative tasks.
• Work with spa therapists, fitness instructors and hotel departments, and keep the reception and lounge clean and organised.
• Handle guest feedback and concerns with effective service recovery.
• Keep up to date on spa promotions and seasonal treatments, manage inventory of spa products and amenities, and help with marketing and reporting on guest visits and revenue.
• Perform other duties assigned by upper management.

Required profile

• Previous background in spa, wellness or luxury hospitality reception preferred.
• Fluency in English and Spanish; additional languages are an advantage.
• 2 years of work experience.
• Professional or technician degree.
• Authorization to work in Spain.

Required skills

• Proficiency in spa booking and scheduling systems, plus general administrative and computer skills.
• Strong organisation, multitasking and attention to detail.
• Excellent interpersonal and verbal communication.

What we offer

• Competitive salary, wages and a comprehensive benefits package.
• Training and development opportunities.
• Complimentary accommodation at other Four Seasons hotels and resorts, dry cleaning for uniforms and employee meals.
• Discounts at hotel restaurants and on local services.
• Possibility of accommodation and transport to work at a reduced cost.
• 24/7 confidential mental health support.

Schedule: seasonal full-time contract, 40 hours per week, with consecutive and rotating shifts including early mornings, days, evenings and weekends.