System Operations Engineer (Remote)

About the role

Omega CRM, a Merkle company and part of the dentsu group, is looking for a System Operations Engineer to work remotely for one of the top global pharmaceutical companies. The role covers the operational excellence of a group of systems and applications, keeping them compliant with ISI standards, and is open to candidates based in Spain.

Key responsibilities

• Compliance documentation and incident, problem and change management
• Backup and recovery coordination, disaster recovery testing, and SLA and access/identity monitoring
• Coordinate (but not perform) server and database patches and software management
• Collect and process demands from business users and coordinate with business and IT areas
• Remediate, migrate or decommission legacy systems, archive systems and onboard new ones into the EOC, including knowledge transfer and shadowing
• Work with IT infrastructure teams and communicate transition results to the reporting team

Required profile

• 2+ years as a System Lead or similar, with proven IT technical support experience
• Good understanding of hardware, software, networking and databases
• Customer-oriented, well organised, excellent written and spoken English, and good presentation skills
• Team player; experience in a regulated or multicultural environment is a plus

Required skills

• ITIL v3.0 or higher fundamentals certification
• AWS pipeline development (Glue, PySpark, Lambda, S3, SNS, Step Functions, Airflow)
• Snowflake and dbt for data transformation and modelling
• Advanced Python and SQL, CI/CD (Jenkins, AWS CodePipeline, AWS CodeBuild)
• Infrastructure as Code (AWS CDK / CloudFormation); SnapLogic is a plus

What we offer

• Permanent contract with flexible schedule and home office option
• Training and certifications with official certificates from partner providers
• Flexible remuneration (public transport ticket, meal voucher) and health insurance