Team Lead – Gym Operations

About the role

The Team Lead supports the Club Manager in overseeing daily gym operations, ensuring a positive experience for members and a supportive environment for staff. This full‑time, non‑exempt position combines front‑desk duties with staff development and operational oversight.

Key responsibilities

• Assist in training, coaching, and developing gym staff.
• Provide front‑desk support: answer calls, handle member check‑ins, sign‑ups, cancellations, and update account information.
• Give tours to prospective members and promote gym services.
• Address member service issues and ensure high‑quality customer interactions.
• Support the Club Manager with team management, scheduling, and backup coverage.
• Maintain compliance with company policies, cleanliness standards, and club appearance.
• Help coordinate marketing promotions and ensure staff are informed.
• Assist with inventory control, ordering supplies, and tracking reports.

Required profile

• Honesty and a strong work ethic.
• Excellent customer service and communication abilities.
• Organizational and leadership skills.
• Basic computer proficiency.
• Physical ability to stand, walk, and lift up to 50 lb as needed.

Required skills

What we offer

• Health, dental, and vision insurance.
• Critical illness, short‑term disability, accident, and voluntary life insurance.
• Pet insurance and HSA options.
• Free gym membership for the employee and one family member or friend.
• Employee appreciation programs and Dollars for Scholars.
• Opportunities for advancement within a fast‑growing fitness franchise.