Team Lead, Language Services (PCS)

About the role

ICON is a global healthcare intelligence and clinical research organisation. As Team Lead, Language Services (PCS), you will oversee a team of project and/or operations staff within the Language Services department of ICON's Clinical & Scientific Research division. The role ensures high standards in training, risk management and resource allocation, and acts as a subject matter expert in localization workflows, language technology tools and the clinical/pharmaceutical industry. It is home or office based.

Key responsibilities

• Support the growth and integration of language services within ICON's Clinical & Scientific Research division and guide junior staff on client needs and service delivery in Life Sciences.
• Drive awareness of client relationships and support client retention and sales initiatives.
• Lead the development of new project management practices and operational systems that improve efficiency, consistency, quality and risk mitigation.
• Oversee a functional team, managing resourcing, training, performance development, staffing, engagement and recognition.
• Ensure high-quality, compliant language services across projects, manage a portfolio of complex or strategic projects as a senior escalation point, and proactively manage project risks.
• Contribute to CAPA investigations, quality control procedures and localization QA, and represent the department in internal and external meetings.
• Oversee onboarding and development, maintain project tools, checklists and documentation, and ensure compliance with SOPs, policies and procedures.

Required profile

• 6+ years of experience in translation, localization or language services project management, including team mentoring or coordination.
• Strong expertise in Life Sciences translation (pharmaceutical, clinical trials, biotech).
• Proven ability to support strategic client relationships and contribute to sales efforts.
• Able to thrive in a deadline-driven, regulated environment with minimal supervision.
• Legal right to work in the country where the role is based.

Required skills

• Solid understanding of localization workflows, quality management and industry standards such as GxP and ISO.
• Experience with quality investigations, root cause analysis and CAPA implementation.
• Advanced proficiency with CAT tools, TMS platforms and structured content formats (XML, PDF).
• Coaching and stakeholder management skills.

What we offer

• Competitive base salary and performance-related incentives.
• Health and wellbeing programmes, including medical, dental and vision coverage where applicable.
• Retirement and pension plans, life assurance and disability coverage.
• Employee assistance programmes and learning and development opportunities.