Technical Customer Experience Manager (French Speaking)

About the role

Join Nutanix's newly created Customer Experience team in Barcelona as a Technical Customer Experience Manager. You will act as a trusted advisor for 20‑25 mid‑senior level accounts, guiding them through their Nutanix journey and ensuring successful adoption of our solutions.

Key responsibilities

• Build and nurture strong relationships with assigned customer accounts, serving as the primary technical point of contact.
• Develop and execute tailored Customer Success Plans aligned with customer goals, conducting regular reviews.
• Monitor satisfaction metrics, proactively addressing concerns to improve the overall experience.
• Drive product adoption and expansion by leveraging deep technical knowledge of Nutanix and related technologies.
• Collaborate with internal teams to coordinate resources and respond to customer feedback.
• Help define and implement foundational processes and best practices for the Customer Experience team.
• Achieve NCX certification within three years to strengthen expertise.

Required profile

• 3‑5+ years in technical customer‑facing roles such as Support Engineer, Systems Engineer, or Technical Account Manager.
• Experience engaging with mid‑senior level stakeholders.
• Fluent in French and English.

Required skills

• Data center technology
• Virtualization
• Hyper‑converged solutions
• VMware ESXi
• Nutanix Enterprise Cloud Platform
• Storage
• Data protection