Technical Support Engineer

About the role

Join a technology‑driven support team in Spain and act as the technical expert who ensures reliable digital experiences for partners and end users. You will diagnose issues, support integrations, and maintain high service standards in a fast‑paced software environment.

Key responsibilities

• Serve as the primary technical point of contact for external partners and internal teams, handling support requests through ticketing systems.
• Investigate, diagnose, and resolve issues related to software behavior, platform integrations, configurations, and connectivity.
• Analyze logs and use diagnostic tools to identify root causes and deliver effective solutions.
• Collaborate with engineering, QA, and production teams to escalate complex problems and support long‑term improvements.
• Identify recurring problems, suggest improvement opportunities, and contribute to platform reliability.
• Create and maintain technical documentation, troubleshooting guides, runbooks, and knowledge‑base resources.
• Track and document support activities for reporting and continuous service improvement.

Required profile

• Bachelor’s degree in Computer Science, IT or a related field, or equivalent professional experience.
• Proven experience as a Technical Support Engineer, Application Support Engineer, or similar role in a software or technology environment.
• Strong analytical and problem‑solving skills with a calm, structured approach.
• Excellent written and verbal communication in English, able to explain technical concepts to both technical and non‑technical audiences.

Required skills

• Solid understanding of networking fundamentals.
• Experience with web‑based applications and software environments.
• Proficiency with ticketing and incident‑management tools such as JIRA and Zendesk.
• Ability to work with diagnostic tools and log analysis.