Técnico/a de Service Desk

About the role

We are looking for a Service Desk Technician to handle first‑level technical incidents and provide support to internal employees across Spain and several European countries.

Key responsibilities

• Review, classify and track daily technical incidents reported by users (Level 1 support).
• Provide support to internal staff in Spain, Switzerland, Morocco, Portugal and the United Kingdom, including UK Coach personnel.
• Prioritize and coordinate incidents to ensure rapid and effective resolution.
• Manage tickets using tools such as Ivanti or Jira and maintain basic Windows system supervision.
• Collaborate with internal teams to guarantee service quality and system reliability.

Required profile

• Formal training in Computer Science, Information Technology or System Administration.
• 1–3 years of experience in a similar technical support or help‑desk role.
• Advanced spoken and written English.
• Knowledge of Windows, Linux and Microsoft Office environments (Google Workspace experience is a plus).
• Experience with ticketing tools such as Ivanti or Jira.
• Ability to diagnose and resolve technical problems efficiently.

Required skills

• Windows operating system
• Linux operating system
• Microsoft Office suite
• Google Workspace
• Ivanti ticketing system
• Jira ticketing system

What we offer

• Permanent contract based at our Oviedo office (Polígono Espíritu Santo).
• Hybrid work model with two remote days per week.
• Flexible schedule: Monday‑Thursday 8:30‑17:30, intensive Friday, summer hours in July‑August.
• Health program (Alsalud) and access to a wide network of gyms.