User Voice Program Manager – Spain

About the role

Canva is looking for a User Voice Program Manager to lead the support experience for Spanish users. Based in Madrid and working in a hybrid model, you will shape how help and assistance feel locally while leveraging Canva’s global capabilities.

Key responsibilities

• Define and own the support strategy for Spain, translating user insights into actionable plans.
• Execute the strategy across local and global teams, influencing planning cycles and leading cross‑functional implementation.
• Drive measurable service improvements such as reduced customer effort and higher satisfaction.
• Audit help content, chatbot responses, and specialist communications to ensure they reflect Spanish styles and expectations.
• Advocate for Spanish user feedback, feeding insights into product and service decisions.
• Bridge local priorities with global User Voice capabilities to deliver outcomes that matter for Spanish users.

Required profile

• Strong understanding of user‑centred support and service design.
• Ability to work autonomously and influence stakeholders across regions.
• Excellent communication skills in Spanish and English.
• Bias to action with a focus on impact and measurable results.

Required skills

What we offer

• Opportunity to define a role in a fast‑growing global design platform.
• Collaborative hybrid work environment in a vibrant Madrid office.
• Access to Canva’s global resources and cross‑functional teams.