Airport Manager - BCN

About the role

Air Arabia is looking for an Airport Manager for its station in Barcelona (BCN). The role manages and reviews daily station activities to ensure safety, security, on-time performance, efficiency and smooth workflow in line with company policy and regulatory requirements, while building effective relationships with civil aviation and government authorities, GHAs and GSAs.

Key responsibilities

• Act as the focal point for operational and security matters at the station and ensure daily activities run smoothly according to the station operation manual.
• Keep policies, procedures, manuals, circulars, forms and rates up to date and communicate them to relevant offices and personnel.
• Coordinate daily with Flight Operations on the business plan, briefings, debriefings, ramp, check-in, safety and security, and help resolve delays.
• Liaise with the Regional Manager Ground Operations, Flight Operations and MCC on AOG, emergencies, technical delays, disruptions and service recovery.
• Build relationships with local authorities, GHAs, suppliers and vendors, protect the company's financial interests and corporate image, and partner with the Commercial Manager on compliance with civil aviation, security, immigration and customs regulations.
• Monitor SLAs with GHAs, GSAs, vendors and suppliers, including performance, payments, meetings and communication.
• Use reports and data analysis to monitor customer service and payments, oversee the baggage handling system and handle customer complaints.
• Support Quality Assurance, Safety and Security audits, ensure dangerous goods incidents are reported, and audit revenue from excess baggage, go-show, wheelchair and seat sales.
• Coordinate with Head Office on recruitment, interviews, attendance, leave, discipline, training, IDs, uniforms and passwords, and provide management reports on flight handling, disruptions, incidents and customer complaints.

Required profile

• Bachelor's degree in Management, Statistics, Finance, IT or equivalent from a recognised university.
• 6+ years of experience in airlines, aviation or GHA, including at least 4 years in ground handling at a multinational mid-sized company.
• At least 3 years as an Airport/Station Manager leading a station with departing and arriving flights; low-cost airline experience is a plus.
• Good knowledge of IATA and civil aviation authority rules on ground handling, and expertise in cargo, ramp, dispatch, DGR and/or load control.
• Experience monitoring contracts and SLAs, and a basic understanding of P&L accounting.
• Very good English and Spanish.

Required skills

• Basic airport safety and security training; IATA Dangerous Goods Regulations, Passenger Handling and Ground Operations procedures training or certificates are mandatory.
• Proficiency in the Passenger Handling System and Departure Control System (DCS).
• Microsoft Office suite, internet and web search.
• Written and verbal communication, technical report writing and presentations.