Associate Director Process Management

About the role

This role supports the execution of the Experience & Adoption (E&A) strategy by coordinating transformation initiatives, aligning priorities and workplans and tracking progress against objectives. Working closely with E&A leadership, it manages OKRs, KPIs and strategic roadmaps, provides analytical and operational support and ensures alignment with DD&IT priorities. The position is based in Barcelona, Spain.

Key responsibilities

• Translate E&A priorities into actionable initiatives, delivery plans and measurable outcomes.
• Coordinate transformation activities, keeping priorities, dependencies, workplans and expected results aligned.
• Manage and track OKRs, key results, KPIs and performance metrics.
• Build, maintain and update the E&A strategy roadmap in line with evolving business priorities.
• Monitor initiative progress, identify risks, gaps and deviations and recommend corrective actions.
• Collaborate with cross-functional stakeholders to drive consistent execution.
• Define and measure adoption, maturity and behaviour-change metrics, and support workshops, research, reporting and executive presentations.

Required profile

• Bachelor's degree in Business Administration, Strategy, Operations Management or a related discipline.
• Experience in strategy execution, transformation programmes, OKR management or metrics-driven performance frameworks.
• Proven ability to work in matrix organisations and coordinate cross-functional initiatives without direct authority.
• Experience collaborating with IT teams, service organisations, designers, researchers and business leaders.
• Fluent written and spoken English, able to work in global and multicultural settings.

Required skills

• Analytical thinking and problem solving, with data interpretation to support decisions.
• Stakeholder management, communication and presentation skills.
• Continuous improvement mindset, using data, user feedback and insights to optimise solutions.

What we offer

• Expected annual base salary range of EUR 57,900 to 107,500, with a possible performance-based bonus.
• Benefits such as insurance plans, retirement plans, wellbeing resources and global recognition programmes.
• Flexible and hybrid working where possible, and at least 14 weeks of paid parental leave.

No relocation support is offered for this role; candidates should only apply if the location is accessible to them.