B2B Travel Support Internship

About the role

Exoticca, an online travel agency focused on long-distance dream trips, is looking for a B2B Travel Support intern in Barcelona. The internship is paid, full-time and takes place in the office in central Barcelona (Aribau/Diagonal area), with a flexible schedule adapted to university obligations. The main focus is outbound/inbound calls, with 2 to 3 hours per 4-hour shift spent calling markets in Spain, Mexico, the USA/Canada and the UK; fluency in English and Spanish is essential.

Key responsibilities

• Handle simple inquiries by email, such as sending links to training calendars or giving basic information about the platform, trips or destinations.
• Create certificates in Canva using pre-existing templates, adding names and dates, and send them to agents via Salesforce email.
• Maintain organized follow-ups with agents in Salesforce: make calls, schedule next steps, track when training invitations were sent and reschedule as needed.
• Create slide decks for product and training presentations using established templates, adapting existing information to each topic.

Required profile

• Current student or recent graduate in Travel, Administrative Support or a related field (a university internship agreement is possible).
• Fluent communication in Spanish and English.
• Good knowledge of Excel or Google Sheets.
• Strong attention to detail and organization.
• Willingness to learn, adapt and work in a team; no prior experience required.
• Interest in finance and accounting functions.

What we offer

• Paid internship with learning opportunities in an international environment.
• Flexible schedule adapted to university obligations.
• Travel discounts with Exoticca.
• Unlimited coffee, team events, English classes and biannual company parties.
• A young, fast-growing multicultural team.