Basque-Speaking Customer Support Advisor – Airline Industry

About the role

Kats Recruitment is recruiting Customer Support Advisors fluent in Basque, Spanish and English for an on-site project in Barcelona, Spain, supporting one of Europe's leading low-cost airlines. You will help passengers with booking inquiries, travel services and travel-related questions by phone, chat and email, ensuring a smooth journey from booking to destination.

Key responsibilities

• Provide multi-channel customer support in Basque, Spanish and English via phone, email and chat.
• Assist passengers with flight bookings, modifications and airline service inquiries.
• Guide customers through travel procedures, policies and administrative requirements.
• Offer basic troubleshooting for digital self-service platforms and mobile app features.
• Resolve customer concerns, travel disruptions and complaints with empathy and professionalism.
• Log customer interactions, case details and follow-ups accurately in CRM systems.
• Collaborate with internal teams to escalate and resolve complex cases when needed.

Required profile

• Fluency in both Basque and Spanish (written and spoken).
• Working proficiency in English (B1-B2 level).
• Secondary education diploma or equivalent.
• Previous experience in customer support, hospitality or travel services.
• Availability for on-site work in Barcelona on rotational schedules.

Required skills

• Proficiency with computers and familiarity with standard office software (MS Office, Windows).
• Strong communication, active listening and problem-solving abilities.
• Ability to handle challenging customer scenarios calmly.

What we offer

• Permanent full-time employment (39 hours per week) on site in Barcelona.
• Rotational shifts, Monday to Sunday between 08:00 and 20:00.
• Competitive annual base salary, annual performance bonuses and health insurance coverage.
• A comprehensive 5-week paid initial training program.
• Modern office with terrace facilities, team events and career growth opportunities within a global company.