Bilingual Collections Agent – English & Spanish

About the role

We are looking for a motivated Bilingual Collections Agent to join our dynamic team. In this position you will engage with customers in both English and Spanish, helping them resolve outstanding balances while delivering professional support.

Key responsibilities

• Contact customers via phone and email to collect overdue debts.
• Negotiate payment plans and settlements in both languages.
• Update account information and payment status accurately.
• Handle customer inquiries, provide product/service information, and resolve issues promptly.
• Achieve daily and monthly collection targets set by management.
• Follow all company policies, legal requirements, and data‑privacy standards.

Required profile

• Fluent in English and Spanish, both spoken and written.
• Strong communication and negotiation abilities.
• Results‑oriented mindset with a focus on meeting targets.
• Professional, courteous, and able to handle sensitive financial conversations.

Required skills

What we offer

• Growth opportunities with internal promotion pathways.
• Comprehensive paid training to ensure success.
• Collaborative, inclusive team culture.
• Modern office environment and social activities.