Boutique Assistant – Luxury Retail

About the role

Cartier is seeking a passionate Boutique Assistant to join its flagship boutique on Serrano in Madrid. As an ambassador of the Maison, you will ensure a seamless and memorable experience for every client who walks through the doors.

Key responsibilities

• Welcome and greet clients, manage waiting times, and provide storytelling about the Maison.
• Maintain an impeccable boutique environment, including set‑up, set‑down, and daily replenishment of supplies such as shopping bags, catalogues, and client beverages.
• Assist Sales Associates during sales, handling gift‑wrapping, discreet client services (e.g., cordon change, shining), and promoting fragrances.
• Support boutique activation campaigns (e.g., Easter, Mother’s Day) and inform the team about local events that may interest clients.
• Coordinate with the CRM team to support gifting strategies and assist in onboarding new BA interns.

Required profile

• Fluent in Spanish and English; additional languages are a plus.
• Strong customer focus, team spirit, and a genuine passion for luxury and the Cartier brand.

Required skills

What we offer

• Opportunity to work in a world‑leading luxury Maison.
• Collaboration with experienced and inspiring colleagues.
• Access to internal development, mobility, and professional growth within the Richemont family.