Customer Care Agent – French Market Leasing Services

About the role

Join Bosch Service Solutions as a Customer Care Agent focused on the French market leasing segment. You will support customers who share a passion for automotive technology, providing assistance across subscription, billing, and technical queries. Comprehensive training will equip you with the knowledge to thrive in a fast‑paced, service‑driven environment.

Key responsibilities

• Provide digital technical support using internal databases, troubleshooting tools, and knowledge articles.
• Manage leasing service subscriptions, including new sign‑ups, updates, and product changes.
• Handle billing inquiries such as payment method changes and billing incidents.
• Update personal data while ensuring compliance with privacy regulations.
• Conduct outbound follow‑up calls to clarify customer needs and gather feedback.
• Process claims and problems, document case updates, and ensure timely resolution.
• Continuously improve processes to enhance the overall customer experience.

Required profile

• Strong interest in automotive technology and a desire to learn.
• Commitment to delivering exceptional customer support.
• Ability to work efficiently across multiple systems and maintain high data quality.
• Clear, polite communication skills in French and English.

Required skills

What we offer

• Full training on Bosch products and internal tools.
• Opportunity to work within a global leader in service solutions.
• Dynamic team environment focused on continuous improvement.