Customer Experience Partner

About the role

Maersk is looking for a Customer Experience Partner to join its team in Valencia, Spain, working onsite. The role supports customers and stakeholders in the end-to-end shipment process, resolving queries quickly and helping retain customers. The company describes itself as a global player in world trade with a presence in more than 130 countries.

Key responsibilities

• Manage and monitor the end-to-end shipment process and coordinate with the stakeholders involved in shipment handling.
• Orchestrate the overall flow of shipments and deliver added value to customers using strong business knowledge and process understanding.
• Resolve queries from shippers, customers, Key Account Managers and other stakeholders in a timely and professional way.
• Maintain a customer-centric approach, proactively preventing errors and minimising their recurrence.
• Prepare and submit documentation accurately and on time, keeping stakeholders informed of shipment status.
• Support customer retention and identify cross-selling and upselling opportunities.
• Take part regularly in customer conference calls and partner with KCMs and Commercial teams to strengthen customer relationships.
• Comply with customer-specific SOPs and monitor relevant KPIs.

Required profile

• A couple of years of experience in logistics, supply chain, project logistics or related fields.
• Fluency in both French and English.
• Excellent communication skills and confidence when coordinating with multiple stakeholders.
• Strong stakeholder management and relationship-building skills.
• Passion for customer service excellence, results-oriented mindset, good organisational skills and ability to work under pressure.
• Team-player attitude, good understanding of operational processes and a positive, proactive, solution-oriented approach.