Customer Integration Engineer - Roche Cloud Platform AWS

About the role

Roche is looking for a Customer Integration Engineer for its AWS Cloud Platform, based in Madrid. You act as the bridge between Roche's business units and the enterprise AWS cloud, helping partners move beyond simple use of the cloud to full leverage of its capabilities. You will support business units such as gRED and pRED Computational Science CoE and Pharma Commercial.

Key responsibilities

• Manage integration for specific business units and act as the first point of contact, turning their pain points into actionable features or fixes.
• Support the implementation, migration and troubleshooting of complex use cases.
• Provide support continuity by taking over major incidents from colleagues in other time zones.
• Act as the primary "how-to" expert for platform features and support the RCP Managed Service Provider with incident resolution.
• Interface with BU engineers and Product Owners, focusing on the immediate roadmap and BU efficiency.

Required profile

• Proven experience solving technical business problems with deep DevOps and cloud knowledge.
• Ability to research, learn, innovate and share knowledge continuously.
• Experience collaborating with diverse, cross-functional and geographically distributed teams.
• Strong AWS practitioner who understands the language of the assigned business unit (e.g. computational science).

Required skills

• Building and managing AWS platforms or multi-tenant applications (account provisioning, landing zone deployment, customizations, exposure of functionality).
• IaC with Terraform or CDK, and DevOps and platform engineering practices.
• GitLab/GitHub, SDLC and CI/CD.
• Scripting with Python or Bash and testing frameworks such as Pytest.
• Agile (SAFe) and hands-on experience with AI agents supporting DevOps tasks.
• Sustainable incident response, ITSM processes and blameless postmortems.