Customer Service Intern

About the role

Johnson & Johnson is looking for a motivated and proactive Customer Service Intern to join its Madrid team. The internship offers hands-on experience in a dynamic customer service environment, working closely with experienced professionals and learning how the company supports its customers and manages day-to-day operations. It is a full-time position starting in January 2027.

Key responsibilities

• Support the Customer Service team with daily operational activities.
• Handle customer queries and incidents by phone, ensuring clear and professional communication.
• Support order management and processing through ESKER.
• Monitor and follow up on customer incidents until resolution.
• Prepare reports and analyse Customer Service KPIs, identifying trends and improvement opportunities.
• Help identify and automate repetitive Customer Service processes to improve efficiency.
• Take part in continuous improvement and digitalisation initiatives and collaborate on initiatives that improve customer experience and internal processes.

Required profile

• Bachelor's degree or currently studying Business Administration, Economics, Finance or a related field.
• Intermediate level of English.
• Previous professional experience is not required.
• Interest in Customer Service, business operations and data analysis is valued.

Required skills

• Good knowledge of standard Microsoft Office tools, particularly Excel.
• Planning, organisation and time-management skills.
• Problem-solving mindset, attention to detail and teamwork.
• Digital mindset and interest in process automation.

What we offer

• Full-time internship starting in January 2027.
• Exposure to different areas of the business and the end-to-end customer and order management process.