Customer Service Representative (French and Dutch)

About the role

Join the Customer Experience team at MSX International Group, a global leader in automotive business solutions. As a Customer Service Representative you will interact with dealers and end‑customers in French and Dutch, ensuring their queries are resolved quickly and professionally.

Key responsibilities

• Answer inbound calls and respond to emails from customers and dealers.
• Follow up on each case until a final solution is reached.
• Make reminder calls and monitor incidents to maximise satisfaction.
• Update internal databases and prepare regular reports.

Required profile

• C1 level English and fluency in both French and Dutch.
• Availability for a 30‑ or 40‑hour work week.
• Willingness to work from the Madrid office (C. de Albasanz, 15) with a hybrid schedule after a three‑month on‑site adaptation period.

Required skills

What we offer

• Permanent contract from day one with a gross annual salary of €24,000.
• Hybrid work model (up to 50% remote) after the initial training period.
• Benefits such as medical insurance, transport and meal cards, training programmes, 23 vacation days and employee referral incentives.