Digital Payments Associate Manager (English & French-Speaking)

About the role

Radisson Hotel Group is looking for a technical payments specialist to support the day-to-day operation of its digital payment platform. The role works closely with internal teams, payment service providers, acquirers and orchestration platforms to keep payment processing stable, secure and efficient across digital channels. It is based in Madrid, Spain, and relocation is required.

Key responsibilities

• Support the technical operations of the digital payment platform, ensuring stable, secure and efficient payment processing.
• Act as a technical contact for payment issues, investigating and resolving incidents, transaction failures and integration problems.
• Coordinate with payment service providers, acquirers and orchestration platforms to maintain reliable integrations.
• Monitor payment system performance and contribute to improvements that raise stability and transaction success rates.
• Work with development, product, finance and compliance teams on payment initiatives.
• Assist in onboarding, testing and certification of new payment methods, providers or enhancements, following standards such as PCI DSS, 3DS and tokenization.
• Maintain technical documentation of configurations, workflows, integrations and procedures.
• Contribute ideas for platform improvements and keep up to date with payment technologies and regulations.

Required profile

• Fluent English; French is an advantage.
• 5+ years of experience supporting digital payment solutions, payment gateways or eCommerce payment platforms.
• Experience with payment service providers, acquirers or orchestration platforms; hospitality, retail, travel or multi-market eCommerce experience preferred.
• University degree in Computer Science, Information Systems, Business Administration or a related field.
• Willingness to relocate to Madrid; travel of up to 20%, mainly in Europe.

Required skills

• Understanding of payment authorization, settlement, reconciliation, 3DS, tokenization and the payment lifecycle.
• Familiarity with PCI DSS, PSD2, SCA and data privacy requirements.
• Experience with APIs, middleware, file-based integrations or enterprise integration platforms.
• SAP integrations and SAP TMS for Hotels are an advantage; Adyen, Stripe or similar platforms preferred.
• B2C payment experience; B2B exposure is an advantage.

What we offer

• Up to 53% off stays at Radisson hotels worldwide as a Team Member.
• Minimum 30% off for friends and family.
• Discounts on breakfast, food and beverage, spa and more.
• Career development and an inclusive workplace.