Director of QualityDocs Strategy

About the role

Veeva is seeking a strategic, customer‑facing leader to drive the expansion of its Laboratory Information Management System (LIMS) across Europe, helping manufacturers modernize quality control and laboratory operations through a unified, cloud‑based platform.

Key responsibilities

• Define the KPIs, utilization metrics, and success frameworks that quantify "high-value" adoption for QualityDocs.
• Facilitate strategic webinars and workshops to foster a continuous improvement mindset, gathering insights that directly influence product maturity and evolution.
• Deliver prospective case studies and value models that illustrate the potential ROI of key feature adoption.
• Build high‑impact collateral designed to challenge outdated practices and advocate for process optimization.
• Synthesize technical capabilities into "Day-in-the-Life" transformations to influence executive‑level decision‑making.
• Identify leading indicators based on industry segment that identify customers at risk.
• Partner with post‑implementation teams and business consulting for pathways to securing improvement services work.

Required profile

• 2+ years of experience in customer‑facing roles such as consulting or solution consulting.
• 5+ years of experience working directly with document management systems supporting Quality and GxP business areas.
• Ability to perform data analysis and develop KPI dashboards.
• Ability to hold meaningful conversations with Quality and IT personnel of various organizational sizes.
• Willingness to travel for customer meetings and presentations up to 20%.

Required skills

• Proficiency in document management, product development lifecycle, and proposing solutions to common adoption challenges.
• Ability to perform data analysis and develop KPI dashboards.