Expert IT Operations

About the role

DTCP, an independent investment management firm with EUR 5 billion in assets under management, is looking for an IT Operations & Support Expert in Valencia. You will keep colleagues productive through reliable day-to-day IT support, effective device and access management and well-organised IT operations.

Key responsibilities

• IT support and incident management: handle employee requests, troubleshoot technical issues and manage IT incidents until resolved
• Onboarding and offboarding: coordinate device preparation, retrieval and support sessions
• Hardware and device management: manage the lifecycle of end-user devices, including configuration, inventory and replacement
• Identity, access and license management: manage user accounts and access permissions, review access regularly, maintain software license inventories, coordinate renewals and track tool usage and costs
• IT administration and suppliers: maintain system registers, policies, procedures, records and administrative calendars, and coordinate with external IT service providers
• Compliance, audits and resilience: support DORA and BaFin requirements, regulatory reporting and IT audits, and maintain business continuity and disaster recovery plans

Required profile

• Practical experience in IT support, IT administration or a comparable technical role
• Service-oriented mindset, good interpersonal and communication skills, and strong organisational skills with accurate documentation
• Professional proficiency in English, spoken and written
• Preferred: familiarity with IT ticketing systems, device management tools and software license management, knowledge of DORA and BaFin requirements, experience with IT audits, business continuity or disaster recovery, and interest in automation and AI tools
• Preferred: relevant vocational training, IT certification or a degree in Information Technology or a related field, and professional German

Required skills

• Good MS Office skills
• Familiarity with computer hardware, device setup and technical troubleshooting
• Knowledge of user account administration, access permissions and IT security principles

What we offer

• A stable role in a leading international investment firm
• Modern office in Valencia with one day of work from home per week
• Office snacks, fresh fruit and beverages, and unlimited freshly brewed coffee
• Company-paid Uber Eats after 7:00 pm and Free Now rides home after 9:00 pm
• Opportunities to contribute to firm-wide initiatives and grow in a collaborative, international environment