Financial Planning Analyst - Contact Centres

About the role

Avis Budget is looking for an International Business Analyst specializing in Planning & Analysis to support the performance and operational excellence of its international contact centres. The role manages the analytics function by coordinating data collection, reporting and in-depth analysis to drive informed decisions and long-term strategy. It is based in Barcelona.

Key responsibilities

• Prepare and deliver timely, accurate daily, weekly and monthly reports with actionable insights for stakeholders.
• Analyse data on incentive targets, call volume trends and performance metrics to inform short-term operations and long-term strategy.
• Compile, consolidate and mine data from multiple contact centre sources and business units.
• Collaborate with international contact centre analysts to ensure consistency and quality of analytics output.
• Support workforce planning through forecasting and analysis to optimise operational efficiency.
• Improve reporting processes and analytical models continuously.

Required profile

• At least 2 years of previous experience as a Business Analyst with reporting, forecasting and operational analysis.
• Fluent English, verbal and written.
• Strong analytical mindset, attention to detail and accuracy.
• Excellent interpersonal skills and ability to work independently and proactively.

Required skills

• Proficiency in Excel, able to manipulate and analyse large data sets.
• Experience with Tableau.

What we offer

• Permanent full-time contract (39 hours per week, Monday to Friday).
• Hybrid model, up to 3 days remote per week.
• Salary of 40k plus 10% STIP.
• Private health insurance and life insurance.
• Wellness programmes, team activities, meal vouchers and free car rental after one year.
• VIP District and rental car discounts.