Head of Operations

About the role

WICK MONSTERS is seeking a Head of Operations to build the operational engine that will power the brand’s next phase of growth. You will turn vision into execution, creating systems and processes that enable rapid scaling while preserving creativity and speed.

Key responsibilities

• Design and implement the company’s operational structure, defining roles, workflows and priorities for sustainable growth.
• Develop and maintain SOPs, monitoring systems and professional tools to improve efficiency across the business.
• Work directly with manufacturing partners in China, coordinating product development, sampling and production timelines.
• Manage daily logistics and warehousing operations, overseeing inventory, shipments, incidents and replenishment.
• Coordinate product launches, campaigns, PR activities and brand activations.
• Identify operational bottlenecks and design scalable solutions without compromising quality.
• Help recruit and develop exceptional talent to support the next stage of the company.
• Introduce AI tools and automation to boost productivity and support data‑driven decision‑making.

Required profile

• Experience in fashion, streetwear, e‑commerce or fast‑growing brands.
• Entrepreneurial mindset with strong organisational and problem‑solving abilities.
• Proven track record working in brands during periods of rapid growth.
• Solid understanding of the fashion industry and its supply‑chain dynamics.
• Excellent written and spoken English (native or bilingual preferred).

Required skills

• AI tools
• Productivity software