Hotel Receptionist – Barcelona

About the role

The Hotel Occidental Barcelona 1929 is looking for a professional Receptionist to welcome and assist guests throughout their stay. You will be the first point of contact, ensuring a smooth check‑in and check‑out experience while maintaining high service standards.

Key responsibilities

• Manage all front‑desk operations, including check‑in, check‑out and guest registration.
• Provide in‑person and telephone assistance to guests during their stay.
• Perform concierge and luggage‑storage services.
• Verify reservations and handle nightly audits.
• Carry out additional tasks assigned by the Reception Manager.

Required profile

• Degree in Tourism, Marketing or a related field with specific training in tourism quality.
• Minimum two years of customer‑service experience in the hotel sector.
• High level of English; additional languages are a plus.

Required skills

• Proficiency with office software (e.g., Microsoft Office).
• Experience using CRM systems.
• Knowledge of ISO standards and related regulations.

What we offer

• Flexible and collaborative work environment within a global hotel group.
• Opportunities for geographical mobility across Barceló’s international portfolio.
• Clear career development plans and access to market‑leading training programs.