Hotel Receptionist – Occidental Jandía Playa

About the role

We are looking for a motivated Hotel Receptionist to join the Occidental Jandía Playa team, part of the Barceló Group. The role involves welcoming guests, managing check‑in and check‑out processes, and ensuring a high level of service throughout their stay.

Key responsibilities

• Handle guest arrivals, perform check‑in procedures and provide a warm welcome.
• Process departures, manage check‑out, and ensure smooth billing.
• Provide in‑person and telephone customer service during the entire stay.
• Perform concierge duties and manage luggage storage.
• Verify reservations and conduct nightly audits.
• Carry out any additional tasks assigned by the Reception Manager.

Required profile

• Degree in Tourism, Marketing or related field with specific training in tourism quality.
• Minimum two years of customer‑service experience in the hotel sector.
• High level of English; additional languages are a plus.

Required skills

• Proficiency with office software (e.g., Microsoft Office).
• Experience using CRM systems.
• Knowledge of ISO quality standards.

What we offer

• Flexible and collaborative work environment within an international hotel group.
• Opportunities for geographical mobility across Barceló properties.
• Career development plans and access to industry‑leading training programs.