Installation Technician

About the role

The Installation Technician is responsible for installing, maintaining, and troubleshooting GeoTrac® tracking units and related hardware on a variety of vehicles, from light cars to heavy equipment. The role works closely with the technical and customer service teams to ensure a seamless experience for clients.

Key responsibilities

• Inspect vehicles to determine optimal placement and power source for GeoTrac® devices.
• Install GeoTrac® tracking units and add‑on hardware, ensuring correct wiring and connectivity.
• Configure, calibrate, and test hardware for accurate tracking and reporting.
• Troubleshoot issues, conduct diagnostic tests, and resolve hardware problems promptly.
• Perform regular maintenance checks, repair or replace faulty units as needed.
• Update job tickets in HubSpot or Salesforce and log activities in Myinstall Portal and MyAdmin by end of day.
• Communicate with clients on installations, maintenance, and support, providing technical assistance on‑site or by phone.
• Provide arrival, departure, and completion status updates to the Team Lead.
• Deliver technical and installation training to clients when required.
• Stay current with GeoTrac® technology and industry trends.

Required profile

• Ability to work independently on‑site and follow detailed installation procedures.
• Strong communication skills for client interaction and reporting.
• Attention to detail for accurate documentation and logging.
• Willingness to stay updated on new tracking technologies.

Required skills

• GeoTrac® hardware installation and troubleshooting.
• HubSpot CRM usage.
• Salesforce CRM usage.
• Myinstall Portal navigation.
• MyAdmin logging.