Interim Back Office Specialist - Customer Service & Order Management

About the role

GEA is looking for an Interim Back Office Specialist for its office in Granollers to support customer service, order management and administrative operations. The role ensures an efficient order-to-cash process and an excellent customer experience. It is an interim position.

Key responsibilities

• Act as the first point of contact for customers by phone and email, handling inquiries and coordinating with internal departments when needed.
• Prepare and manage customer quotations and follow up on commercial offers.
• Process purchase orders, create sales orders and coordinate product availability and delivery.
• Monitor order fulfillment together with the Supply Chain and Logistics teams.
• Register and coordinate service requests, assigning technicians by availability and geographical area.
• Manage service invoicing, including proforma and final invoices, credit notes and related documents.
• Administer maintenance contracts, keeping system updates, intervention tracking and billing accurate.
• Resolve incidents arising during the order-to-cash process.
• Coordinate travel arrangements for field service technicians and other employees.
• Keep administrative documentation and data accurate.

Required profile

• Studies in Administration and Finance.
• At least 2 years of experience in a Back Office, Order Management or Customer Service role.
• Experience in a project-based environment is a plus.
• Native-level Spanish and advanced English; Portuguese is an advantage.

Required skills

• Strong administrative and organizational skills.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple priorities and work across departments.

What we offer

• Compensation aligned with experience and responsibilities.
• Private health insurance plan and Employee Assistance Program.
• Flexible working hours and a hybrid model (up to two days per week remote).
• 23 days of vacation per year.
• Internal training and career development opportunities, national and international.
• A collaborative work environment within a company named a Top Employer 2026.