Intern CCO Enablement & Programs

About the role

Celonis is looking for an intern within its Customer Organization (CCO) Enablement & Programs team in Madrid. The CCO brings together Value Engineering, Celonis Services, Academy and Customer Programs, and Enablement supports end-to-end learning journeys from onboarding to advanced skill building. As an intern you will act as an operational anchor for enablement and programs that scale the capabilities of customer-facing teams, helping to standardize best practices and share expertise.

Key responsibilities

• Create and maintain communications and assets, designing content, processes and structures for managing materials and channels
• Coordinate and organize workshops, enablements and training programs, including global and regional sessions, content preparation, communications and post-session reporting for onboarding and upskilling
• Support stakeholder management by partnering with CCO Enablement team members and subject matter experts on requirements gathering and feedback on program effectiveness
• Analyze program compliance and produce reports for leadership review, and assess program effectiveness against business needs
• Help senior team members design, manage and deliver strategic learning programs
• Learn to work with AI agents and tools, creating automations, ways of working and frameworks, and turn business needs into precise AI instructions

Required profile

• Undergraduate or Master's degree in Business Analytics, Business Management/Administration, Customer Experience or equivalent
• Experience with SaaS sales, customer success or consulting is a plus
• Excellent project management and organizational skills, able to work collaboratively across time zones
• Fluent English; German, Spanish or another language is a plus
• Hands-on, pragmatic and results-oriented, with strong written and verbal communication skills

Required skills

• Knowledge of Communications Platforms (EXP) is a plus
• Ability to work with AI agents and tools

What we offer

• Restricted Stock Units (RSUs) and merit-based refresh grants
• Parental leave: 24 weeks fully paid for primary carers and 12 weeks for supporting carers
• Unlimited PTO in applicable regions and a flexible hybrid work model
• Learning through the 70-20-10 framework, mentorship and a dedicated learning platform
• Wellbeing support including Wellhub membership, mental health counseling and Wellness Weeks
• Paid time off for volunteering during Impact Days