IT Business Partner (Automotive / Aftersales) - Temporary 6-12 Months

About the role

MSX International Group provides outsourced business solutions for the automotive industry in more than 80 countries. Its Madrid office is looking for an IT Business Partner (ITBP) on a temporary basis of 6 to 12 months. The ITBP acts as the strategic bridge between the Aftersales teams and the IT department, leading business requirement gathering, functional design and project management for key automotive commercial tools, including the Vehicle Maintenance Plan initiative. The role also coordinates two external DMS consultants so that business needs are turned into technical deliverables integrated with SAP/ERP.

Key responsibilities

• Work with the Aftersales and Finance teams to capture, analyse and document operational and commercial requirements.
• Write Functional Requirement Documents, process flow charts and user stories, and map use cases and edge cases such as pricing matrices, vehicle transferability and warranty/fleet exceptions.
• Manage the day-to-day deliverables of the DMS consultants, keeping sprints, technical design and testing on track.
• Define the project roadmap, run risk logs and report progress weekly to Finance, Aftersales and IT.
• Define UAT scripts, run business testing sessions with dealerships and validate final sign-offs before production.
• Oversee the integration between DMS, SAP and CRM, and ensure data models and master data (VIN, plan codes) are ready for the DMS transition.

Required profile

• Minimum 3-5 years of experience in the automotive sector, with knowledge of Aftersales, DMS, warranty and workshop processes.
• Proven track record in DMS implementations (e.g. Incadea, Keyloop, Microsoft Dynamics 365, SAP).
• Background as an IT Business Partner, Senior Business Analyst or IT Project Manager; familiarity with Agile/Scrum or Waterfall.
• Good understanding of APIs, webhooks and B2B financial flows (wholesale billing, deferred revenue recognition).
• English and Spanish mandatory; strong communication, mediation and autonomy.