IT Operations Specialist – Digital Campus

About the role

Join the Digital Campus at Airbus Helicopters in Albacete as a Junior IT Operations Specialist. You will support the Unified Planning for Helicopters (UPH) solution, ensuring its stability and performance within a multicultural, innovative environment.

Key responsibilities

• Monitor daily performance of the UPH application using Dynatrace, checking server health and batch jobs.
• Provide Level 1/2 technical support via ServiceNow, investigating and resolving incidents and performance issues.
• Assist in deploying updates, patches, and configuration changes across test and production environments.
• Run SQL queries to verify data integrity, extract reports, and address data inconsistencies.
• Collaborate with infrastructure teams, business analysts, and external software vendors to resolve complex technical blockers.
• Maintain and update technical documentation, operating procedures, and knowledge‑base articles.

Required profile

• Motivated junior professional eager to work in a fast‑paced digital ecosystem.
• Strong analytical mindset with the ability to troubleshoot technical issues.
• Good communication skills to work with multicultural teams.

Required skills

• Dynatrace for application monitoring.
• ServiceNow for incident management.
• SQL for data queries and integrity checks.
• Familiarity with Planisware (not mandatory).

What we offer

• A vibrant, collaborative community within a global leader in helicopter production.
• Opportunity to work on cutting‑edge digital solutions that shape the future of aerospace.
• Competitive cost‑of‑living environment in Albacete with a high quality of life.