IT Service Desk Analyst

About the role

Hexcel is looking for an IT Service Desk Analyst to join its teams in Parla and Illescas, Spain. You will be the first point of contact for internal users, ensuring that IT incidents and service requests are handled efficiently and within agreed service levels.

Key responsibilities

• Record and resolve Service Desk queries within SLA targets.
• Monitor and update the Service Desk system daily, escalating tickets to senior analysts or other IT teams as needed.
• Set up and install new PC hardware and software following departmental procedures.
• Perform routine IT activities such as server backups.
• Administer network user IDs and email accounts in line with standards.

Required profile

• High School Diploma or GED (associate or bachelor’s degree preferred).
• Minimum of 5 years of IT support experience.
• Eligibility to work in Spain.

Required skills

• Knowledge of PC hardware technology, maintenance and repair.
• Proficiency with current Windows operating systems for servers and workstations.
• Experience performing server backups and routine IT tasks.
• Ability to manage network user IDs and email accounts.