IT Service Owner (Java/Jakarta EE, JBoss EAP, Oracle, Angular)

About the role

Julius Baer is looking for an experienced IT Service Owner to join its team in Madrid. You will be accountable for the operational health, stability and performance of a business-critical application ecosystem built on Java/Jakarta EE, JBoss EAP, Oracle and Angular. You will coordinate with business stakeholders, development and infrastructure teams and external providers to ensure reliable operations, effective incident resolution, successful releases and continuous service improvement.

Key responsibilities

• Own the operational performance, availability, stability and continuous improvement of the application landscape.
• Manage and coordinate major incidents, problem management, root cause analysis and service restoration.
• Act as main contact for business stakeholders on service health, risks and operational issues.
• Coordinate L3 support and work with development teams on complex technical investigations.
• Monitor applications, interfaces, jobs and integrations, and lead troubleshooting across upstream/downstream systems and external dependencies.
• Coordinate deployments, configuration changes and production releases; disaster recovery exercises, penetration testing and production readiness reviews.
• Support database refresh, data anonymization and non-production environment management.
• Drive service improvements through monitoring, trend analysis, automation and operational best practices.

Required profile

• Proven experience in an IT Service Owner, Application Manager, Application Support Lead or Service Management role.
• Experience managing incident, problem and change management in complex enterprise environments.
• Strong troubleshooting and analytical skills across application, integration, database and infrastructure layers.
• Ability to manage stakeholders and communicate with technical and business audiences.
• Experience coordinating cross-functional teams during incidents and critical production activities.
• Understanding of ITIL principles and service management best practices.

Required skills

• Enterprise applications on Java/Jakarta EE platforms, application servers and Oracle databases.
• Hands-on monitoring and operational tools such as Splunk, Tivoli Monitoring or similar.
• Nice to have: JBoss EAP, WildFly, Octopus Deploy, JMS, Agile environments, and knowledge of scheduling, batch processing and data masking/anonymization.

Applications are submitted through the company's online application tool.