IT Support Specialist

About the role

Freightos, the global freight booking and payment platform, is seeking an IT Support Specialist to deliver high‑quality technical assistance to its worldwide team. Based in the Torre Glòries office, you will work closely with the IT team to ensure smooth operation of hardware, software and network services for employees across multiple locations.

Key responsibilities

• Provide onsite and remote IT support to employees in various global offices.
• Troubleshoot hardware, operating systems, cloud productivity tools, user accounts, network connectivity, peripherals and business applications.
• Manage employee onboarding, offboarding, device provisioning, account lifecycle and access management.
• Configure, deploy, maintain and troubleshoot Windows and macOS endpoints.
• Handle support tickets, ensuring timely resolution, proper documentation and escalation when needed.
• Support endpoint management, software deployment, patching, device compliance and asset lifecycle.
• Assist with office network infrastructure, meeting‑room technology, backup operations and endpoint security.
• Maintain IT documentation, contribute to global IT projects and promote security best practices.

Required profile

• 4+ years of experience in IT Support, Service Desk or Desktop Support within a business environment.
• Strong troubleshooting abilities across Windows, macOS, hardware, networking, cloud services and SaaS applications.
• Excellent communication skills and a collaborative, customer‑focused attitude.
• Experience working with ticketing systems and following IT support best practices.

Required skills

• Windows and macOS operating systems
• Hardware diagnostics and repair
• Networking fundamentals (TCP/IP, DNS, DHCP, Wi‑Fi, VPN)
• Cloud productivity tools and SaaS applications
• Endpoint management platforms
• Identity and access management
• Device provisioning and asset management
• Ticketing system usage
• Endpoint security concepts
• Software deployment, patching and backup operations