Junior Customer Relations Executive

About the role

Ebury is looking for a Junior Customer Relations Executive to join its fast‑growing Customer Relations team in Madrid. You will act as the first point of contact for corporate clients, providing daily operational and trading assistance while representing the brand in a client‑facing capacity.

Key responsibilities

• Serve as the primary liaison for corporate accounts, handling enquiries across multiple platforms.
• Assist clients with live currency trade bookings, banking information, and high‑value payments.
• Identify and resolve client issues promptly, escalating to internal departments when necessary.
• Promote Ebury’s product offering, spotting opportunities for new currency requirements or additional services.
• Maintain accurate records of transactions, exchange rates, and profit margins.

Required profile

• Passionate about client servicing with a strong desire to exceed expectations.
• Excellent written and verbal communication skills.
• Ability to thrive in a high‑pressure, fast‑paced environment with peak workload periods.
• Confidence in liaising with internal teams and directly with clients.
• Commercial awareness and attention to detail when handling financial data.

Required skills