Junior Helpdesk Support Specialist

About the role

We are looking for an energetic Junior Helpdesk/IT Support Desktop Specialist to join our Barcelona office. This entry‑level position offers exposure to an enterprise‑computing environment and the chance to develop strong technical troubleshooting abilities.

Key responsibilities

• Install and support PC and Apple hardware and software, including peripherals such as printers and USB devices.
• Receive and respond to incoming calls and emails regarding workstation and peripheral performance.
• Perform on‑site analysis, diagnosis, and resolution of hardware and software issues for end users.
• Log, report, and monitor helpdesk requests according to established procedures.
• Maintain high user satisfaction through timely follow‑up, clear communication, and relationship building.

Required profile

• Fluent English with strong interpersonal skills.
• Highly self‑motivated, able to reason through problems and document solutions.
• Ability to work collaboratively in a team‑oriented environment.

Required skills

• Microsoft Windows 11 PRO desktop operating system.
• Basic knowledge of macOS (desirable).
• Proficiency with Microsoft Outlook, Word, Excel.
• Fundamental networking concepts: DHCP, DNS, cabling.
• Antivirus and spyware removal techniques.
• Hardware repair: opening computers and replacing defective components.
• Familiarity with Microsoft Active Directory (a plus).