Junior User Researcher – Experiences

About the role

Fever, a global tech platform for culture and live entertainment, is looking for a Junior User Researcher to join its Experiences research team in Madrid. The role focuses on experience design and marketing research, starting with gathering post-experience feedback from attendees worldwide and then moving to planning and running studies with qualitative and quantitative methods.

Key responsibilities

• Manage the proprietary post-experience feedback system that tracks the quality and performance of events
• Work with dozens of teams to design feedback that answers their business questions
• Ensure feedback requests are delivered on time and meet quality and comparability standards
• Track live launches of key events and manage requests for survey customisation
• Oversee the setup of new surveys in multiple languages and maintain quality across them
• Work with partner teams such as Data and CRM to keep the feedback system and its tools running
• Share results with stakeholders through visualisation tools and support partner teams with analysis and storytelling

Required profile

• 2-3 years of professional experience
• A proven track record in a role where attention to detail is key
• Comfortable handling several groups of people at once and responding promptly and professionally
• Uses AI tools and takes ownership of their accuracy

Nice to have

• Previous experience in survey management or research
• Proficiency in at least one analysis tool or language (e.g. Excel, SPSS, SQL)
• Ability to communicate visually (charts, slides) and speak English and Spanish

What we offer

• Base salary with the potential for a significant bonus
• 40% discount on Fever events and experiences
• Flexible remuneration with 100% tax exemption through Cobee, health insurance and English lessons
• Gympass membership and a home-office-friendly environment