Kids Club Supervisor

About the role

The Kids Club Supervisor will lead the daily operations of the hotel’s Kids Club, creating a safe, fun, and engaging environment for young guests. Reporting to the Spa & Wellness Team, you will ensure high guest satisfaction while collaborating with other hotel departments to deliver memorable experiences.

Key responsibilities

• Oversee all aspects of Kids Club operations, including reception support when needed.
• Address guest concerns promptly and follow proper reporting procedures.
• Design and implement creative activities that showcase local culture, sport, and entertainment.
• Monitor outsourced services to ensure they meet hotel quality and safety standards.
• Maintain up‑to‑date knowledge of hotel products and services, focusing on Kids Club offerings.
• Track participation numbers and guest feedback to evaluate program success and make improvements.
• Collaborate with the Concierge team to provide accurate information about hotel events and activities.

Required profile

• Secondary education with a specialization related to hospitality or child care.
• Proven experience supervising a children’s program in a hotel or resort setting.
• Strong organizational skills and attention to detail.
• Ability to work effectively in a team and communicate with guests of diverse backgrounds.

Required skills

• Knowledge of safety procedures and child‑friendly activity planning.
• Basic inventory management.
• Proficiency in using hotel property management systems for scheduling and reporting.