Non-Financial Risk Solutions Specialist (1LoD)

About the role

ING is looking for a Non-Financial Risk Solutions Specialist (1st Line of Defence) to join its Operational Design, Control, Sourcing and Resilience (ODCR) area in Madrid. The role builds a more predictive, data-driven and prevention-oriented approach to Non-Financial Risk Management, bridging risk management, control design and process design. It works in a multidisciplinary setting with Business Control, Operational Resilience and Business Continuity, Third Parties Management and Process Management, and acts as a strategic sparring partner to Safe & Secure Officers.

Key responsibilities

• Support the implementation and continuous improvement of ING's Non-Financial Risk framework, aligned with group standards, local regulations and business objectives.
• Manage risks and controls end-to-end: identification, policy implementation, monitoring, evaluation, remediation tracking and efficiency improvements.
• Carry out root cause analysis on material issues, incidents, audit findings and recurring weaknesses, and design structural, preventive solutions.
• Support Operational Resilience, Business Continuity, Third Parties Management and other Non-Financial Risk activities.
• Promote effective issue and event management.
• Ensure owners and delegates are assigned for Non-Financial Risk processes, support annual planning with Business Control Partners and escalate blockers or capacity risks.
• Act as the link between business teams and risk specialists, coordinating with Tribes, Safe & Secure Officers, Compliance, CAS and global stakeholders.
• Promote a healthy risk culture and apply AI and dashboarding to automate risk management activities.

Required profile

• Deep knowledge of Non-Financial Risk and Control Management; banking product experience desirable.
• Analytical, detail-oriented, self-starting and able to drive improvements.
• Skilled in root cause analysis and able to turn regulatory and risk requirements into clear business actions.
• Excellent command of English, oral and written, with strong communication and stakeholder management skills.

What we offer

• Flexible working: choose when to come to the Madrid office and when to work from home.
• Restaurant card, free company shuttle and on-site mobility solutions.
• Medical and life insurance for you and your family.
• Flexible remuneration model with additional services such as nursery, transport card and training aid.
• Banking benefits: special loan conditions, mortgage conditions after 6 months, and pension plan after 1 month.
• Employee care including physiotherapy, gympass and employee networks.