On-Site IT Support Specialist

About the role

We are looking for an On‑Site IT Support Specialist to join our Madrid office. You will be the primary local IT contact, providing Level 2 support, managing devices and software, and working closely with our international management team.

Key responsibilities

• Serve as the on‑site Level 2 Service Desk, handling incidents and service requests in ServiceNow within SLA.
• Provide support for Windows workstations, hardware peripherals, network/Wi‑Fi, mobile devices and standard corporate applications.
• Coordinate hardware and software provisioning, onboarding new hires and off‑boarding departing staff.
• Maintain accurate IT asset records, documentation and knowledge‑base articles.
• Generate regular reports on ticket volume, SLA compliance and improvement initiatives.

Required profile

• Proven experience in corporate end‑user computing support and hardware/software deployment.
• Professional proficiency in Spanish and English.
• Strong autonomy, ownership and customer‑service mindset.

Required skills

• Windows operating system
• ServiceNow ticketing
• Microsoft 365 suite
• Active Directory / Azure AD
• Microsoft Intune or SCCM
• Mobile device management (MDM)
• Hardware peripherals and network/Wi‑Fi troubleshooting